Consumer Ninja: Bonitas switch chaos
The Money Show · 3 June 2026 · 6m
Speaker 1: The Money show consumer Ninja, you consume a ninja of course, is Wendy Nola, Wendy Speaker 1: Good evening. So Bonita's medical fund they went to a new administrator. Momentum Health took Speaker 1: over from med Scheme, the biggest medical aid administration transfer in our history. Seven hundred Speaker 1: and fifty thousand people are affected. It seems to have been a bit of a Speaker 1: disaster. So Monday was when Momentum took over. Speaker 2: What happened, Hi, Steven, Well, it's more a case of what didn't happen. Bonitas's forty Speaker 2: three year partnership with med Scheme ended. Momentum took over and from day one members Speaker 2: were complaining that they couldn't get through to anyone. The phone lines were overwhelmed. People Speaker 2: reported holding on for hours literally WhatsApp Liane wasn't functioning. Agents would drop and called Speaker 2: healthter long waits. So yeah, and you know people needing pre authorization for procedures, having Speaker 2: operations booked. You can imagine the anxiety and frustration. Speaker 1: You've been hearing from members directly. I mean, what have they been telling you? They Speaker 1: must be I mean, people really need these things. They're not They're not messing around Speaker 1: with medical students for fun. Speaker 2: Yeah, it's it's bad for those effected. I spoke to women called Dina earlier today. Speaker 2: She got hold of me. She was literally in the hospital. She has an abscess Speaker 2: issue poisoning her body. Literally. She went to the hospital yesterday, couldn't get authorization for Speaker 2: it to be admitted, so they kept her not in the emergency room with other Speaker 2: affected Bonnie Tasmimbers, but in the recess area because she was so high risk and…
Listen in Visual Radio →